Privacy Policy

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Protection and security of personal data

The Internet user may be asked to voluntarily provide certain personal data by answering the forms (Contact) that are offered on the Site. The provision of this data is necessary for Delta Box SAS to process the Internet user’s request.

Delta Box SAS complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as “RGPD”, relating to the protection of individuals with regard to the processing of personal data and the free movement of such data and with the provisions of the French Data Protection Act No. 78-17 of January 6, 1978 (as amended on August 6, 2004).

The company Delta Box SAS is responsible for the processing of your data and undertakes, as part of its obligation of means, all necessary precautions and implement appropriate technical and organizational measures to guarantee an appropriate level of security and protection of the personal data of internet users against alteration, destruction and unauthorized access.

What personal data do we process ?

We only collect and use the personal data that we need in the course of our business to offer you commercial products, personalized and quality services. We may collect various categories of personal data from you, including:

  • Contact and identification information (first name, last name, postal and e-mail address, telephone number)

Unless it is required by law, we never process data relating to your racial or ethnic origin, political opinions, religion, philosophical or trade union membership, sex life or sexual orientation.

The data we use may be collected directly from you or obtained from the following sources, in order to verify or enrich our databases:

  • Publications/databases made accessible by official authorities (official journal);
  • Our client companies or service providers;
  • Third parties such as business intelligence agencies, anti-fraud organizations, in compliance with data protection regulations;
  • Website / social network pages containing information that you have made public and databases made public by third parties.

Specific cases of data collection, in particular indirect data collection

Delta Box SAS may collect information about you even though you are not a Delta Box SAS customer. The list below (non-exhaustive) are examples of personal data collected by Delta Box SAS from non-customers, such as:

  • Prospects, guarantors, agents;
  • Legal representatives, corporate officers and authorized individuals of a corporate client of Delta Box SAS;
  • Beneficial owners and shareholders of a legal entity that is a client of Delta Box SAS;
  • Employees of our service providers;

Why and on what basis do we use your personal data ?

On the Site, Delta Box SAS collects personal data from Internet users who have contacted it, in particular via the online contact form. The purpose of processing this personal data is to enable Delta Box SAS to respond to your requests.

  • To execute a contract constructed with you or to provide you with pre-contractual information:
    • To provide you with information relating to our products and services
    • Evaluate your needs and provide you with solutions to your technical requests
    • Assist you in your requests for quotes
    • Inform you of our presence at trade shows related to the activity of Delta Box SAS
  • To respect your choice when we ask for your consent for a particular treatment. In some cases, consent is required to process your data, for example:
    • Where the purposes described above give rise to automated decision making with legal effect, which affects you, we will inform you separately of the underlying purpose and the significance and intended consequences of such processing;
    • If we carry out the processing for purposes other than those described in Section 4.3, we will inform you and, if necessary, seek your consent.

To which category of entities may your personal data be disclosed ?

The personal data collected on the Site is processed solely by the members of the Delta Box SAS team. Personal data is stored on hosting servers located in the European Union. Delta Box SAS guarantees the confidentiality of the personal data processed and ensures that the individuals authorized to process the personal data also undertake to respect this confidentiality obligation.

In order to fulfil the above-mentioned purposes, we disclose your personal data only to :

  • Subsidiary entities of the Indelec Group SA;
  • Service providers and subcontractors performing services on our behalf;
  • Commercial and banking partners;
  • Financial and judicial authorities or state agencies; public bodies
  • On request and within the limits of what is permitted by the regulations;

Certain regulated professions such as lawyers, notaries and auditors.

Data transfer outside the european economic area (EEA)

In the case of international transfers from the European Economic Area (EEA) :

  • If the European Commission has issued an adequacy decision recognizing a certain country as having a level of protection of personal data equivalent to that provided by EEA legislation, your personal data will be transferred on that basis.
  • If the level of protection has not been recognized as equivalent by the European Commission, we either rely on a derogation applicable to the situation (for example: in the case of international payments, the transfer is necessary for the performance of the contract), or on the implementation of one of the appropriate guarantees to ensure the protection of your personal data (standard contractual clauses approved by the European Commission, binding company rules)

How long do we keep your personal data ?

We keep your personal data for the longest period of time necessary to comply with the applicable laws and regulations for another period of time taking into account operational constraints such as effective customer relationship management.

  • As far as customers are concerned, most of the information is kept for the duration of the contractual relationship and for 10 years after the end of the contractual relationship;
  • For prospective customers, the information is kept for 3 years from the date of collection or from our last contact with you.

What are your rights and how can you apply them ?

In accordance with the applicable regulations, you have various rights, namely:

  • Right of access: you can obtain information concerning the processing of your personal data as well as a copy of these personal data.
  • Right of rectification: if you consider that your personal data is inaccurate or incomplete, you may demand that such personal data be amended accordingly.
  • Right of deletion: you can demand the deletion of your personal data to the extent permitted by law.
  • Right to limitation of processing: you may request the limitation of the processing of your personal data.
  • Right to object: you may object to the processing of your personal data on grounds relating to your particular circumstances. You have the absolute right to object to the processing of your personal data for commercial prospecting purposes, including profiling related to such prospecting.
  • Right to the portability of your data, when this right is applicable, you have the right to have the personal data you have provided us with returned to you or, where technically possible, to transfer them to a third party.
  • Right to set guidelines for the storage, deletion or disclosure of your personal data, applicable after your death.
  • Right to withdraw your consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.

To exercise one of these rights, you should address your request to the Data Protection Officer (DPO) by e-mail: (specifying DPO in the subject line of the e-mail) or by post to the following address: DELTA BOX – DPO – 540, Rue Léo Lagrange – 59500 Douai. In order for Delta Box SAS to satisfy this request, the Internet user must send us certain elements necessary for his identification: a copy of your Identification (ID Card or Passport), surname, first name, email and possibly your postal address.

In accordance with the applicable regulations, if you consider that the processing of your personal data constitutes a violation of the legislation in force, you are entitled to file a complaint with the competent control authority such as the CNIL (Commission Nationale de l’Informatique et des Libertés) – (National Commission of Information and Freedom) in France.

How are you able to become awayre of any changes to this information document regarding personal data ?

In a world of constant technological change, we will regularly update this information document. We invite you to read the latest version of this document on our site and we will inform you of any substantial changes through our site or through our usual means of communication.

How to contact us ?

If you have any questions concerning the use of your personal data referred to in this document, you can contact our Data Protection Officer (DPO) by e-mail: (specifying DPO in the subject line of the e-mail) or by post at the following address: DELTA BOX – DPO – 540, Rue Léo Lagrange – 59500 Douai, who will process your request.


The Site may ask the Internet user to accept cookies for statistical and display purposes. A cookie is a piece of information deposited on the hard disk by the server of the Site visited. It contains several data that are stored on the Internet user’s computer in a simple text file that a server accesses in order to read and record information. Certain parts of the Site are not able to function without the acceptance of cookies. The user of the Site has the possibility of disabling cookies by going to the options of his browser as indicated below:

  • Mozilla Firefox: Menu “tool” then “Options” / ‘privacy icon” / “cookie” menu then select the appropriate option
  • Microsoft Internet Explorer: Menu “Tools” / “Internet Options” / ‘Privacy’ tab / then select the desired level
  • Google Chrome: Menu “Settings > Show advanced settings > Privacy > Content settings” then select the appropriate options
  • Opera 6.0 and beyond: in the main menu, select “Settings”, click on “Privacy & Security” in the sidebar and under “Cookies” and then select the appropriate options
  • Safari: in the menu choose “Preferences” > “Security” or “Privacy” and select the appropriate options.

Third-party audience measurement cookies

The data generated by these cookies concern the use of the Site and the IP address of the Internet user in order to determine the city of connection (this data is then immediately made anonymous). The collected data is transmitted and stored by Google Inc. on its servers in the United States and Europe. Google uses this information in order to evaluate the use of the Website by the Internet user, to compile reports on the Website’s activity for Delta Box SAS and to provide other services related to the Website’s activity.

These cookies, defined by Google Analytics, make it possible to track the use of the pages. The data collected are the duration of visits, pages consulted, location, operating system, browser, access route and number of visits. No personal data of the Internet user is collected from this data. For more information on the Google Analytics service, please consult Google Analytics – Privacy Policy

During email marketing campaigns generated by Delta Box, MailChimp records activity, performance and commitment statistics. MailChimp links the behaviour of a visitor on the site to the recipient of an e-mailing marketing campaign in order to measure the effectiveness of the campaign.

Third-party cookies: social networks

Third-party cookies are also generated by share buttons on social networks. These share buttons give the user the ability to become more engaged by sharing information with others through certain social networks such as Facebook, LinkedIn, YouTube, Twitter and Google+. These share buttons create a link to the social networks and identify the user through these social networks once the sharing has been activated. The lifetime of these cookies does not exceed 13 months.

Delta Box SAS has no control over the process of collecting personal data and the processing of social networks. To learn more about the data collected, you should consult the different privacy policies of these social networks.


Delta Box SAS declines all responsibility for any malfunctions that may occur on the Site and result in the loss of data or unavailability of access to information produced on the Site. Delta Box SAS cannot guarantee the completeness and truthfulness of the information on the Site and the absence of modification by a third party (intrusion, virus). The Internet user is solely responsible for the use he or she makes of the content of the Site.

Downloaded content

Any downloaded content is done at the user’s own risk and under his sole responsibility. DeltaBox, can not be held responsible for any damage to the user’s computer or any loss of data resulting from downloading. In addition, the user of the Site undertakes to access the Site using recent equipment, free of viruses and with a latest-generation browser updated.

Hypertext links

The Website may provide links to other websites or other resources available on the Internet. Delta Box SAS has no means to control the sites in connection with its websites. Delta Box SAS is not responsible for the availability of such external sites and sources, nor does it guarantee it. It cannot be held liable for any damage, of any nature whatsoever, resulting from the content of these external sites or sources, and in particular, the information, products or services they offer, or any use that may be made of these elements. The risks related to this use are fully incumbent on the Internet user, who must comply with their terms of use.

Users, subscribers and visitors to the Site may not set up a hyperlink to this site without the express prior authorization of Delta Box SAS. In the event that a user or visitor would like to set up a hyperlink to the Delta Box SAS Site, it will be his or her responsibility to send an email accessible on the Site in order to formulate his or her request for setting up a hyperlink. Delta Box SAS reserves the right to accept or refuse a hyperlink without having to justify its decision.

Declaration to the CNIL

In accordance of Law 78-17 of January 6, 1978 (amended by Law 2004-801 of August 6, 2004, on the protection of individuals with regard to the processing of personal data) relating to computers, files and freedoms, this site has not been declared to the National Commission for Information Technology and Civil Liberties (


The present terms and conditions of the website are governed by French law and any dispute or litigation that may arise from the interpretation or execution of these terms and conditions shall be subject to the exclusive jurisdiction of the courts on which the company’s registered office depends. The language of reference, for the settlement of any disputes, is French.